Returns & Exchanges
At Luna Baby Store, we want you and your little one to love every purchase, which is why we offer a 30-day window for returns on all unwashed and unworn garments. Our goal is to make the exchange process as gentle and seamless as your baby's favorite bodysuit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original packaging, ensuring all tags are attached and the clothing is in its original, unwashed condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing